Privacy Policy

1. Introduction

At BookingLink, we are committed to protecting your privacy and the privacy of your patients. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our medical appointment management software.

This policy applies to all users of BookingLink's services, including healthcare providers, clinic staff, and patients. We are committed to compliance with applicable privacy laws, including PIPEDA in Canada and HIPAA in the United States.

2. Information We Collect

2.1 Account Information

When you create an account, we collect:

• Name and contact information
• Clinic details and address
• Professional credentials and licenses
• Payment information (processed securely by our payment processor)

2.1.1 Information Collected During Sign-Up

When you create an account with us, in addition to the information you provide directly (such as your name, email, phone number, and business details), we may automatically collect certain technical and usage information to help us maintain security, prevent fraud, and improve our services. This may include:

• IP address and approximate geolocation (city, region, country)
• Timestamp of account creation and activity
• Browser and device information (such as operating system and user agent string)
• Referrer data and UTM parameters (to understand how you found our site)
• Signup source (web, mobile, referral, or partner platform)
• Session identifiers or cookies (to connect sign-up with browsing activity)

This information is used for legitimate business purposes, including security monitoring, service optimization, analytics, and marketing attribution. We do not use this data to personally identify you beyond what is necessary to provide and protect our services.

2.2 Patient Information

As a healthcare provider, you may input patient information including:

• Patient names and contact details
• Appointment information
• Medical history and notes
• Insurance and billing information

2.3 Usage Information

We automatically collect information about how you use our service, including:

• Log data and device information
• Feature usage and preferences
• Performance and error data

3. How We Use Your Information

We use the information we collect to:

• Provide and maintain our appointment management services
• Process payments and manage subscriptions
• Send appointment reminders and notifications
• Provide customer support and technical assistance
• Improve our software and develop new features
• Ensure compliance with legal and regulatory requirements
• Protect against fraud and security threats

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share information only in the following circumstances:

• With your consent: We may share information when you explicitly authorize us to do so
• Service providers: We work with trusted third-party service providers who assist us in operating our platform
• Legal requirements: We may disclose information when required by law or to protect our rights and safety
• Business transfers: In the event of a merger or acquisition, information may be transferred as part of the business assets

5. Data Security

We implement comprehensive security measures to protect your information:

• End-to-end encryption for all data transmission
• Secure data centers with physical and digital security
• Regular security audits and penetration testing
• Access controls and authentication measures
• Employee training on data protection and privacy
• Incident response and breach notification procedures

6. Your Privacy Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service
• Objection: Object to certain processing activities
• Withdrawal: Withdraw consent for data processing

7. Compliance with Healthcare Regulations

We are committed to compliance with healthcare privacy regulations:

• PIPEDA (Canada): Personal Information Protection and Electronic Documents Act
• HIPAA (US): Health Insurance Portability and Accountability Act
• GDPR (EU): General Data Protection Regulation (for EU users)
• Provincial laws: Additional provincial privacy laws in Canada

8. Cookies and Tracking

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website usage and performance
• Provide personalized content and features
• Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on our website
• Sending email notifications to registered users
• Displaying in-app notifications

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: